Articles tagged “customer service”

A mandatory service charge doesn’t always get back to the team, some employees can’t accept cash, and minimum wages differ by state. There’s nothing simple about tipping.

With the transformation of events into experiences, planners say that independent hotels offer distinct advantages, such as flexibility, creativity and authenticity.

The success of a meeting doesn’t just depend on the content of the programming, the way attendees interact with the venue also plays an important role in the overall experience.

Al Hutchinson is the President and CEO of Visit Baltimore, and has a 30-plus year career within the industry. Hutchinson’s career began with a blind advertisement in a newspaper back…